Support

We're a small team of hunters, real people answer your email.

Plans & purchases

How do I get Pro or Scout?

Choose a plan in the app. You pay through the App Store or Google Play. The plans and what each includes are on our plans page.

How do I cancel a subscription?

Cancel it in your App Store or Google Play subscription settings. Deleting your HelioMaps account does not cancel a subscription.

Using the app

Does it work with no signal?

Yes. Download your ground while you have a connection (the Offline button on the map) and the map, your pins and trails keep working deep in the timber. Offline maps use USGS imagery or topo maps, and wind shows the last forecast you loaded.

How do I add my property lines?

Open a ranch, tap the parcel/property tools, and build your boundary from the parcels or draw it by hand. In Texas and North Carolina, zoom in far enough and neighboring property lines and owners appear.

Why don't I see property lines when zoomed out?

When there are too many parcels in view we hide the lines to keep the map readable, zoom in and they'll draw in.

Do my pins and photos sync?

With Pro, your pins, boundaries, trails and photos back up to the cloud and sync across your devices. On Free, your map stays on your phone, except what you publish with its public web link.

Account & data

How do I delete my account or data?

You can delete individual ranches and pins in the app. To delete your whole account, tap Delete account on the Account screen, or email support@heliomaps.com. To make sure an emailed request comes from you, we send a one‑time code to your account's sign‑in address and delete nothing until you reply with it. Some records may be kept after your account is deleted, such as what you added to a ranch someone else owns. Our Delete your account page lists what is deleted and what may be kept, and our Privacy Policy has the details.

Report a bug or request a feature

Found something broken, or want a feature? Tap Report a problem on the Account screen in the app, or email support@heliomaps.com with what you were doing and what happened. Screenshots help.